Absence Management Outsourcing

Typically, we deliver services on-site for larger clients, while mid-sized clients are often best served using a partially on-site combination model.  We don’t just administer claims, we partner with you to design, implement, manage, communicate, train and work with management on ongoing absence issues.

Our customized solutions often include, but are not limited to:

  • Centralized intake via e-Form, telephone or both
  • Family Medical Leave Act (FMLA) claim management – with or without Short Term Disability
  • Short Term Disability (STD) claim management for self-insured organizations
  • Incidental absence management (sick, vacation, PTO, etc.)
  • Claims management hotline for employees
  • Americans with Disabilities (ADA) facilitation
  • Transitional Return-to-Work (TRTW) claims management
  • Restriction program management (with/without time away from work)
  • Nurse Case Management (NCM) and Independent Medical Exams (IME) as an integrated component of absence management
  • Time off program design
  • Long Term Disability claims initiation
  • Worker’s Compensation claims initiation and/or coordination

Outsourcing Components:

Regardless of how we structure the model or which components are included, each North Star HR solution includes a number of common elements that ensure a successful outsourcing engagement. These include:

  • Effective process design
  • Detailed process documentation
  • Fully integrated absence management program
  • Robust reporting and analysis
  • Focus on continuous improvement lifecycle
  • Partnering with internal client teams to ensure appropriate integrations with synergistic groups and effective field collaboration
  • Outreach field training programs and supervisor coaching
  • Utilization of industry best practices like three point contact and rapid claims initiation along with our own best practices such as three tier claims escalation and weekly roundtables